• 07899717861 or 01992561281
  • harrison@ecity-cycles.com

Our e-bikes come with a one year warranty. The warranty in detail covers a 6 month warranty on the integral switch, speed regulating handle, brake handle and display, charger, controller. We offer a 12 month warranty on the motors if they have lack of phase, burn and quality problems. Finally, we offer a 12 month guarantee on the lithium battery (please note that charging environment temperature should be between 1 degree Celsius to 34 degree Celsius). This new 12 month warranty on the batteries is only for purchases from the date of 01/10/21. We do not offer any warranty to parts if wires have been pulled loose or snapped due to misuse of our products. We do not offer refunds on our products unless there are faults with the product that are due to poor manufacturing on the parts mentioned above. We will not offer warranties on any parts that are caused by misuse of the product. Please also note that the batteries should be charged a minimum of once a month to full charge capacity. All of the listed above are what we offer warranties for. However, if the product is faulty and not working when you receive it we can offer a full refund excluding postage fee back to us.

We offer refunds if you are not totally satisfied with your product within 14 days of receiving them, we have to be notified in writing within the 14 day period from the date that you receive the goods and if you have damaged the item we would only be able to allow a return if the item has been fixed (This would result in a partial refund). If the item has been used and is not faulty, we will not be able to offer full refund either. We expect the item to be returned in a saleable condition (Brand New). If it is the case that there is any damaged parts, knocks or scratches when returned to us, you will be charged for repairs/replacements.